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Help for Your Technology Needs
As the Beacon of Light Tech, I understand that not everyone grew up with technology. That's why I offer compassionate and patient services to help you buy and use today's devices. Through my digital knowledge, I am here to guide and support you through any technical challenge you may encounter.
In-home, phone, and remote-in tech support available.
My Services
I offer tech support in Knoxville, TN and surrounding cities with various technology services to meet your needs. My services include but are not limited to:
Finding Devices That Fit Your Needs
In most cases, you shouldn't have to break the bank to own today's devices. I will work with you to purchase the most cost efficient computer, tablet, phone or TV and help you set them up.
Setting up online accounts & streaming devices
I can assist you in setting up accounts for email, Skype/Zoom/FaceTime, Facebook/social media, Hulu/Netflix/Discovery+, your alumni, PBS.org, online shopping & more.
Then I can also setup all streaming devices (i.e. TV, Roku, Amazon Firestick, etc.).
Basic Computer Assistance
There isn't anything too simple for me to help teach you. If you've never used the internet, a mouse, or a keyboard... I'm here to help you.
Device Accessories
You may want a printer or another accessory for your devices. Some accessories do not require wires/cords for which I can assist having them connected.
How to surf the internet
There are things that make the internet easier to use. There are also things you need to be warned about for your information security and to protect your computer. I am more than happy to go over some tips on how to browse the web with ease and stay safe.
Compassion & Patience
I want to emphasize that my support is with compassion and patience. In my past career positions, I've always strived for excellence in customer service. Doesn't matter where you are from, how old you are, race, color, creed, I believe we all have dignity that should be respected.
Robert F.
73 yo, Retired Doctor
"Kristen has been a tremendous asset to me and multiple family members regarding a number of technical issues (i.e. problems arising on personal computers, televisions, cell phones, printers, etc.) She is very knowledgeable in all things technological and it is unusual that she cannot resolve a problem on initial evaluation. What rare problem she couldn’t solve, she was invariably able to research the issue and develop a plan to resolve it quickly. She is contentious about financial needs and will help find whatever equipment that best fits your specific needs for a reasonable price.
Kristen is a very bright young woman. She is very helpful, patient, personable and has always been quickly responsive to requests submitted. She has always been prompt on scheduled appointments. She is an excellent communicator explaining the problem and subsequent solution in understandable terms particularly for me, as I am not tech-savvy.
The list of projects she has helped us out with include: setting up multiple computer systems, monitors setup, multiple printers setup, certificate design, computer speaker setup, email account setup, teaching me how to copy, paste & other very basic computer training, Amazon account setup, Facebook setup, browser account & bookmarks setup, security issues addressed, TV setup, TV streaming account setup, syncing printers via WiFi, TV cable troubleshooting."
Pat O.
71 yo, Church Group Leader
"Whenever I have computer or phone issues, I turn to Kristen.
Just recently, my iMac computer crashed after I tried to update it and I couldn’t get it to turn back on. (Terror – looking at that black screen!) She patiently helped troubleshoot the problem. After diagnosing a hardware issue she couldn’t resolve, she got help from the Apple techs. It happened that my computer was too old to update and I needed a new computer. Kristen walked me through the process to buy a computer that fit my needs. Due to my computer crashing, I FEARED I had lost all my documents and photos! However, she was able to connect a cord in a special mode on my old computer to transfer to the new one. I was so relieved to see years of information and photos reappear. She came to my home to do this. She helped me sign into all my accounts, reconnected me to my printer and my favorite mouse (she needed to download software onto the new computer for the old printer and old mouse to work), and hooked up a new bluetooth keyboard. I was surprised to see how quickly the new computer was fully up and running. That was just this instance.
Kristen has helped me with many different issues. Her help has been invaluable, saving me from much anxiety, knowing she is available to help keep both my computer and iPhone operational."
Colette S.
68 yo, Small Business Owner
"When I think of Kristen and her helping with my computer problems, I relax. I am a small business owner, age 68, and I make soap–I belong in the 18th Century. When I have any technology issues or need designs done, I call Kristen and it is all taken care of promptly. Once, while in Europe, my screen at my home business stopped working, which was an emergency to be fixed. I texted Kristen and within 24 hours, she troubleshooted the screen and computer, the problem was diagnosed, a new screen was bought, and installed. One thing I really like about her, is that she never makes me feel stupid. She never gets frustrated by my ignorance with computers and other digital devices. I had a suspicious email come in and Kristen helped instruct me about the dangers from hackers so I didn’t click the links. She is loving, patient and kind. I don’t feel less than because I don’t know about modern technology. I highly recommend Kristen for any computer problems needing solutions."
Ready to Get Compassionate and Patient Help for Your Technology Needs?
That's what I'm here to do! Contact me today to schedule a consultation.